Careers and Open Positions | room2 hometels
Join the team

Our ‘roommates’, as we like to call ourselves, are a family of real people with real personalities, and we want to make our guests always feel comfortable. We approach strangers as friends, and take delight in welcoming back guests.

Here at room2 we encourage our roommates to grow within their role and the company.

room2 grow

Room for you. We’re all about flexibility.
Room to explore. At the heart of it we’re travellers too.
Room to grow. We're growing and developing, and so are you.
Room to give. We care about your stories and passions.

Think you’d be a good fit? Browse the roles below.

Open Positions

Position
Marketing Executive
Hammersmith
Lamington Group is looking for a motivated Marketing Executive to make an industry-changing impact in rolling out the world's first hometel brand, room2, whilst also continuing the development of the Lamington Apartments brand. The individual has the opportunity to take a blossoming, young brand and really make their mark during a fast-paced nationwide expansion.  

About Lamington Group

Lamington is a 50-year-old family-owned and run real estate investment and development business based in London. The business has a significant property holding and operates in residential and short term apartments under the Lamington Apartments brand.

About room2

room2 hometels is an innovative new brand and concept created by Lamington Group, focused on a nationwide rollout. room2 has market-leading guest experiences and a growing reputation in challenging the stagnant and soulless hotel market with a design and experience-led hometel product. Hometels is a new sector of the hospitality industry created by room2. They sit between hotels, Airbnb and serviced apartments, and deliver the comforts and flexibility of home combined with the best bits of a hotel, plus the experience of Airbnb. room2 currently have hometels open in London and Southampton, with sites in development in Chiswick and Manchester, along with an exciting pipeline of further properties to total 750+ keys.

Your Objective

To drive awareness of and booking preference for both the room2 and Lamington Apartments brands, resulting in growth in direct bookings and total property revenue. To create unique guest experiences which reflect the values of the brand and generate positive word-of-mouth both offline and online. Continually look for ways to develop and enhance both the brand and guest journey from design and physical perspective, whilst being the key custodian of the brands. 

Role and Responsibilities:

This is a broad scope marketing role, which requires expertise across multiple elements of the marketing mix, combined with a solid understanding of the accommodation sector. You’ll enjoy autonomy and the opportunity to see your ideas develop and blossom, as the brand and company grows. If you're forward-thinking and innovative in your approach to hospitality, and keen to tear up the traditional rule book, then Lamington Group is home for you.

Campaigns 

  • Execute revenue-driving campaigns executing across multiple channels (print, web, online, social, physical)
  • Execute one-off bespoke campaigns to focus on brand awareness or member growth 
  • Leverage existing partnerships to drive revenue and awareness, whilst looking for new opportunities to strengthen brand positioning
  • Support and drive Food & Beverage activity to enhance revenue contribution and attract new external visitation
  • Create, develop and execute Google Adword and digital campaigns to drive revenue and maximise ROI

 

Content/PR

  • Social media management of three brand channels across multiple online platforms 
  • Reactive and Proactive influencer activity to drive brand awareness, primarily of room2 brand. Support and liaise with external PR companies to maintain journalist review programme and proactive PR activity
  • Develop, update and generate visual assets across properties and locations. Support and assist during video and photoshoots with external contractors
  • Generate written content in-line with brand TOV for online and offline platforms. Including advertising, website, social, 3rd party placements
  • Manage the marketing CRM to effectively distribute automated customer information and tactical marketing
  • Update and manage property websites to ensure up to date information, driving revenue and book direct metrics

 

Brand & Design

  • Manage and create onsite collateral to assist guest communications and brand awareness in-line with brand principles and frameworks
  • Develop advertising material, sales collateral and investor documentation to support the growth of the brand
  • Look for ways to enhance brand touchpoints and design through creative execution and exploration
  • Be the guardian of the brand, consistently living brand values and ensuring compliance across the organisation in line with brand frameworks  

 

Guest Experience

  • Support onsite guest and client events through relevant collateral creation, communication and attendance
  • Consistently review guest journey, looking for ways to enhance the guest experience and create unique/memorable moments 
  • Review physical on-property collateral and signage to enhance the guest experience and brand awareness
  • Source products, gifts and branded collateral for sales/guest promotions and giveaways

apply now
roommates (Front of House/F&B Team Member)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our roommates, as we like to call ourselves, are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

A Day In The Life

As a roommate, it’s your role to ensure every guest who enters our home leaves having enjoyed a unique and memorable experience. It is a fantastic opportunity for an ambitious individual to join at an exciting and vibrant time.  As our roommate you will know and understand what it means to deliver amazing hospitality across our Food and Beverage and customer-facing outlets and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

What We’re Looking For

  • Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention.
  • Assist the guests with checking into their room and ensuring they are happy.
  • Deliver the best customer service experience for locals and guests to enjoy a great range of drinks and a fantastic, freshly produced menu.
  • Make your service smooth, confident and tailored to every individual that walks in the door.
  • Have a can-do attitude, understanding all brand-standards and reading your guest’s needs.
  • Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front of house areas amazing.
  • Love self-development and coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise.
  • Be proud of your Food & Beverage area and know that your contribution is a large one when it comes to the overall operation of the department.
  • Use your Health and Safety and food safety knowledge is evident on shift at all times.
  • Be well presented for every shift.
  • Deliver, from booking through to coffee and farewells, a memorable service to guests.
  • Add value to overall hometel performance through teamwork and understand that every ‘up sell’ and ‘suggestive sell’ can support the whole hometel profitability.
apply now
roommakers (Housekeeper)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our ‘room keepers', are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

What we are looking for?

room2 is on the hunt for a Housekeeper in our hometel in Southampton. You will need to bring an exceptional drive and strong background in Housekeeping. This role would suit a housekeeper who has a strong passion for ensuring the highest standard of cleanliness is maintained at all times and an eye for the smallest of detail.

Why You?
  • Changing towels, bed linen, vacuuming, buffing, mopping
  • General cleaning of all rooms in the apartments
  • Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
  • Checking apartments to ensure everything is in working order
  • To do full inventories check of apartments and replace missing items
  • Full understanding of COSHH
  • Housekeeping experience is essential
  • Perfect command of English
  • Well-presented and tidy
  • Excellent dealing with guests and customers
  • Outstanding attention to detail
apply now
No roles currently available or don’t see what you’re looking for but still interested in being part of the room2 team? No worries, we’ll keep your details, and reach out if something suitable comes up.
apply now

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