Careers and Open Positions at room2
Join the team

Our ‘roommates’, as we like to call ourselves, are a family of real people with real personalities, and we want to make our guests always feel comfortable. We approach strangers as friends, and take delight in welcoming back guests.

Here at room2 we encourage our roommates to grow within their role and the company.

room2 grow

Room for you. We’re all about flexibility.
Room to explore. At the heart of it we’re travellers too.
Room to grow. We're growing and developing, and so are you.
Room to give. We care about your stories and passions.

Think you’d be a good fit? Browse the roles below.

Open Positions

Position
Creative Brand Manager
Hammersmith

room2 is a place to live, not just to stay. The world’s first hometel brand; room2 is defining and leading this new sub-category of accommodation which delivers guests the comfort and flexibility of home combined with the best bits of a hotel; services, facilities and safety.

We currently have hometels in London and Southampton, with additional sites in development in Chiswick and Manchester, along with an exciting pipeline of further properties. We are on an exciting nationwide journey and are striving to be at the forefront of the industry with our revolutionary concepts and unique customer journey which appeals to the new modern traveller.
 
Your Purpose

To develop, enhance and strengthen the room2 guest experience throughout the entire guest lifecycle. Leveraging our brand ethos with innovative thinking to devise, execute and improve projects and processes across the brand portfolio, ultimately enhancing the guest journey.

The Core Responsibilities
  • Manage and enhance all stages of the room2 guest journey, from search to repeat booking, adding value at each step of the journey.
  • Utilise innovative technological resources/tools to develop first class guest experiences both online and offline whilst improving operational efficiency. Manage vendor relationships to maximise delivery and be the go to person for technological resources.
  • Ensure onsite/property compliance of brand design principles, standards and brand service behaviours. Work with onsite teams to enhance employee delivery of brand ethos
  • Create, automate and optimize processes/services, ensuring that our systems are ready for the future and being fully utilised
  • Develop an events/partnership programme to enhance brand awareness, strengthen brand values and enhance localised guest experience
  • Develop brand relevant products to grow onsite revenues and strengthen brand awareness.
  • Build a room2 loyalty programme adding value to guests, driving repeat bookings and revenue.
  • Innovate processes by working with onsite teams to uncover hurdles and blockages which detract from the guest experience.
  • Share knowledge, expertise, research and recommendations with key stakeholders across the business to guide future strategic thinking and product enhancements
 
What it takes 
  • An understanding of guests’ use of, and interaction with technology, in their daily lives
  • Experience in translating brand principles into real-life customer touchpoints
  • Experience with digital resources and an understanding of the IoT. Development of UI/UX concepts, knowledge of the software development lifecycle, and integration processes
  • An understanding of, and passion for cloud based principles and software.
  • Self-motivated, mature reasoning, excellent communication abilities, and able to take ownership and drive for results
  • Experience managing and driving performance of vendors
  • knowledge and understanding of process management. Proven experience to deliver company-wide projects
  • structured and analytical approach, with an innovative mind-set and desire for continuous improvement
  • An inherent customer focus, and understanding of the ideal customer journey
  • Minimum 3 years of exposure to the hospitality industry and passion for travel
  • University degree or equivalent qualification in a discipline relevant to guest experience, brand management
Job Type: Full-time Apply Now
roommates (Front of House/F&B Team Member)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our roommates, as we like to call ourselves, are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

A Day In The Life

As a roommate, it’s your role to ensure every guest who enters our home leaves having enjoyed a unique and memorable experience. It is a fantastic opportunity for an ambitious individual to join at an exciting and vibrant time.  As our roommate you will know and understand what it means to deliver amazing hospitality across our Food and Beverage and customer-facing outlets and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

What We’re Looking For

  • Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention.
  • Assist the guests with checking into their room and ensuring they are happy.
  • Deliver the best customer service experience for locals and guests to enjoy a great range of drinks and a fantastic, freshly produced menu.
  • Make your service smooth, confident and tailored to every individual that walks in the door.
  • Have a can-do attitude, understanding all brand-standards and reading your guest’s needs.
  • Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front of house areas amazing.
  • Love self-development and coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise.
  • Be proud of your Food & Beverage area and know that your contribution is a large one when it comes to the overall operation of the department.
  • Use your Health and Safety and food safety knowledge is evident on shift at all times.
  • Be well presented for every shift.
  • Deliver, from booking through to coffee and farewells, a memorable service to guests.
  • Add value to overall hometel performance through teamwork and understand that every ‘up sell’ and ‘suggestive sell’ can support the whole hometel profitability.
Apply Now
roommakers (Housekeeper)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our ‘room keepers', are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

What we are looking for?

room2 is on the hunt for a Housekeeper in our hometel in Southampton. You will need to bring an exceptional drive and strong background in Housekeeping. This role would suit a housekeeper who has a strong passion for ensuring the highest standard of cleanliness is maintained at all times and an eye for the smallest of detail.

Why You?
  • Changing towels, bed linen, vacuuming, buffing, mopping
  • General cleaning of all rooms in the apartments
  • Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
  • Checking apartments to ensure everything is in working order
  • To do full inventories check of apartments and replace missing items
  • Full understanding of COSHH
  • Housekeeping experience is essential
  • Perfect command of English
  • Well-presented and tidy
  • Excellent dealing with guests and customers
  • Outstanding attention to detail
Apply Now
No roles currently available or don’t see what you’re looking for but still interested in being part of the room2 team? No worries, we’ll keep your details, and reach out if something suitable comes up.
Apply Now

Book direct for the best rates, guaranteed.

Book Now